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Event

Hotel Clean & Safe Practices


We enhance a wide range of service standards and implement hotel procedures in terms of safety and sanitation to protect the well-being of our guests, colleagues and business partners alike during the prevailing COVID-19 period.

1. Guest Arrival

  • We encourage guest to have hands sanitized on arrival at our touchless sanitizer dispenser placed at the hotel entrance.
  • Every guest should have a mandatory body temperature check at the infrared thermal camera station at the hotel lobby.
  • Disinfection stations are placed at primary entrances and key high traffic areas such as elevators and restaurants entrance to allow guest to sanitize hands after pushing the elevator buttons.
    Disinfectant hand gel is available for all guests to pick up from reception included in the toiletries amenities pack.
  • Guests with temperature of more than 98.6° F or 37°C will be politely directed to our temporary designated quarantine area in the hotel in the event the guest cannot be transferred to a medical facility straight away.
  • We will provide masks should guests not already have their own or upon request.
  • Please respectfully wear a mask when leaving the room.
  • We will seek approval from guests to disinfect the exterior of guest luggage with disinfectant wipes or spray, with caution when handling luggage made of leather/delicate fabrics. Luggage carts will be disinfected every 4 hours.
  • 2. Cleanliness

  • All hotel common areas including pools, beaches, restaurants, bars, entertainment facilities, lobby, elevators, hallways, and other shared spaces will be cleaned hourly, as will high-touch surfaces including general transportation units
    like golf carts and luggage trolleys, gym equipment, and sauna facilities.
  • High-touch points like door handles, elevator surfaces and public area furniture will be sanitized multiple times per day using ECOLAB recommended eco-friendly chemicals.
  • Enhanced hygiene measures will include the use of electrostatic spray technology to achieve a higher level of coverage for the application of cleaners and sanitizers for surface disinfection.
  • Hand sanitizers will be made available and hotel key cards disinfected to ensure guests' health and safety throughout their stay.
  • There will be a rollout of a new comprehensive, hands-on safety and hygiene training program association with ECOLAB, who is helping ensure the hotel has the right infection prevention programs and training in place to help prevent the spread of COVID-19 and ensure that all through the premise, cleaning team have the well-trained skills
    and education necessary to protect themselves and all who visit the hotel.
  • 3. Guest Activities

  • The use of leisure facilities available at the hotel such as the gym, sauna and jacuzzi, will operate under restrictions
    as per local regulations when required.
  • Pre-booking, during certain periods might be required to monitor and limit guest numbers. The number of guests allowed to enter such indoor and outdoor venues is set, and ventilation and air conditioning recommendations must be followed, as well as cleaning and disinfection procedures of all surfaces, specifically frequent touchpoints.
  • The hotel will arrange furniture and equipment to comply with social distancing and eliminate direct interaction.
  • Contactless communication and paperless menus will be utilized and performed via hotel chatbot.
  • 4. Contactless Communication

  • Seamless check in (pre-registration, pre-paid booking)
  • Paperless check out (paperless room folio retrieval, e-folio option)
  • 24/7 virtual assistant instant chatbot
  • In-room smart TV (digital message)
  • E-newspapers PressReader
  • Contactless outlet menus & ordering
  • 5. Dining and Drinking

  • For breakfast offerings which include buffet, semi-buffet, healthy chef recommended set menu options and in-room dining will be available and comply with local regulations and stayover guest volume, meaning, social distancing rules might be implemented in each outlet and hotel occupancy might be considered.
  • Our restaurants have reduced capacity and implemented a one-step reservation system to ensure physical distancing guidelines are respected. Further changes include the removal of unnecessary items on tables to avoid
    cross-contamination, the elimination of printed menus, and physical distancing guidelines at the pool bar.
  • Room service procedures have been updated to ensure safe and distant delivery, as well as new processes to replenish minibar and other guest room items to limit additional entry.
  • Contactless outlet menus & ordering is offered.
  • 6. Payment

  • Cashless/Touchless Interactions: cashless payment options and e-mail receipts will be encouraged.
  • We have new contactless payment(QRPay by Vietinbank).
  • Guests can easily retrieve their billing via IPTV(for direct booking guests only).
  • 7. Employees

  • 100% of hotel employees working at the hotel are fully vaccinated with 2 doses.
  • Hotel team members will be provided with the adequate amount of Personal Protective Equipment (facial masks, gloves) at the workplace, All hotel team members should sanitize their hands frequently and keep social distance while offering true customer service.
  • All Housekeeping team members have been trained in the new enhanced cleaning process developed by ECOLAB for hygiene and cleanliness in all areas of the hotel.
  • All team members have completed Covid 19 Awareness Training courses on the World Health Organization website.
  • 8. Hotel Protection Policy

  • In the presence of a suspected case, specific isolation rooms are defined.
  • As a recommendation, any guest who has displayed symptoms of a cough, fever, breathlessness, sore throat, headaches within the last 14 days should be recommended to reschedule their visit until they and their household members have been cleared of symptoms for at least 14 days, unless these symptoms are due to pre-existing medical conditions.
  • The hotel reserves the right to refuse entry and or cancel reservations if the guest displays such symptoms on arrival for the security and protection of our guests and team members.
  • 9. Transportations

  • Sanitizer and masks are stocked in the transport vehicle and ready toffer upon request.
  • In respect tthe Social distancing,hotel shuttle bus maintain maximum capacity of 50% at all times.
  • Drivers always wear protective gear such as mask and gloves.
  • Vehicles will be disinfected after each trip.

  • Shilla Monogram Quangnam Danang, Lac Long Quan, Dien Ngoc, Dien Ban District, Quang Nam Province, Vietnam, +84-235-625-0088